Q&A - Frequently Asked Questions

We have collected answers to the questions that our customers ask us most often.
Whether you are just planning your first transport or regularly use logistics services, you will find here practical information that will dispel your doubts and help you order transports efficiently.

If you do not find the answer to your question here – contact us. We will be happy to help!

What affects my transportation rate?

Organizing the transportation of goods is not only a matter of distance, but also many other factors that affect the final price of the service. If you are looking for a good transportation company operating in cities such as Glogow, Lubin, Polkowice, Leszno, Nowa Sol, Zielona Gora, Legnica or Rawicz, this guide will help you better understand what affects the rates in the shipping and transportation industry.

 

What exactly affects the rate? Read in our separate post, where we explain everything in detail.

Read more

In road transport, not everything is always up to you – distance, type of goods, or loading and unloading locations are often fixed factors. But there are also areas where you have real influence – and that’s exactly where savings can be found. If you’re looking for a transport company in Lubin, Głogów, Polkowice, Leszno or Zielona Góra, you’ve come to the right place – check what you can do to pay less for transport.

 

What savings can you implement? Read our separate article where we explain everything in detail.

Read more

At Relon Logistics, we organize comprehensive road transport throughout Poland and across Europe. We handle both full truckload (FTL) and less-than-truckload (LTL) shipments. Thanks to a network of trusted carriers and appropriate insurance coverage (OCP), you can be sure your goods will arrive safely and on time – whether you’re shipping from Głogów, Lubin, Legnica, or Leszno.

🚛On a daily basis, we transport, among others:

  • Electronics, RTV and household appliances

  • Cosmetics and household chemicals

  • Food products (dry goods, packaged products)

  • Refrigerated goods (temperature-controlled)

  • Clothing, footwear, and textiles

  • Industrial components and spare parts

  • Construction, finishing, and structural materials

  • Commercial and e-commerce pallet shipments

  • Bulk goods for the manufacturing and agricultural sectors

We handle both local transports (e.g. Legnica – Nowa Sól, Polkowice – Rawicz) and international ones.

🔒 Our Specialization

We specialize in transporting high-value and fast-moving goods that require particular attention in terms of security and responsibility.

Thanks to:

  • a contracted group of trusted carriers we work with directly,

  • extended clauses in OCP insurance policies,

  • thorough verification of each shipment,

…we guarantee complete security and peace of mind for our clients.

If you are looking for freight forwarding services in Zielona Góra, Lubin, Leszno or the surrounding area, trust the experience of Relon Logistics.

❌ What we do not transport:

  • Oversized cargo

  • Relocations and personal belongings

  • Waste materials

  • Fuels and hazardous materials classified as ADR class 1 and 7 (explosive and radioactive materials)

Thanks to our experience, modern tools, and transparent collaboration system, you can rest assured about the safety, punctuality, and quality of every shipment.

Looking for a logistics partner who pays attention to every detail? Contact us – we will organize your transport as if it were our own.

We cooperate with both large companies and smaller entities – always adapting to the real needs of each client.

Due to our location – Głogów – we primarily focus on organizing transport for local clients from cities such as Głogów, Leszno, Lubin, Nowa Sól, Legnica, and Zielona Góra. At the same time, we work with companies across Europe, offering comprehensive transport and forwarding services.

We serve, among others:

  • Large manufacturing and industrial companies
     – for whom we carry out long-term transport contracts using our contracted group of carriers, tailored to the industry, specific requirements, and shipment volumes.

  • Small and medium-sized enterprises (SMEs)
     – that assign us occasional transports: from a single pallet, through machinery, to raw materials and commercial goods.

  • Public institutions
     – that require reliable transport for operational, logistical, or project-related needs – always in compliance with legal and formal requirements.

  • Agricultural businesses
     – for whom we organize the transport of bulk goods, agricultural materials, fertilizers, or equipment.

  • Private individuals
     – who need safe and well-organized transport for specific loads (e.g. furniture, pallets, equipment, or goods purchased abroad).

No matter if you need daily transport support or a one-time solution – we are ready to handle your cargo as if it were our own.

Transport for large contracts? Or maybe just one pallet every now and then? With us, there are no clients too big or too small – what matters is quality and trust.

Available Vehicle Types:

  • Van (GVW 3.5T) with or without a liftgate
    ● GVW: 3.5 t
    ● Payload: up to 1,200 kg
    ● Dimensions: 4.8 x 2.1 x 2.2 m
    ● Pallets: up to 10
    Application: express deliveries, domestic and international transport, access to difficult locations.

  • Solo truck
    ● GVW: 7.5–26 t
    ● Payload: 3,000–12,000 kg
    ● Dimensions: 6–7.5 x 2.45 x 2.6 m
    ● Pallets: 15–18
    Application: transport of smaller goods with a length not exceeding 7.5 m and weight up to 12T, regional transport, city center deliveries, retail distribution.

  • Curtainsider
    ● GVW: 40 t
    ● Payload: approx. 24,000 kg
    ● Dimensions: 13.6 x 2.45 x 2.7 m
    ● Pallets: 33
    Application: universal trailer for various types of cargo; fast side or top loading.

  • Mega trailer
    ● GVW: 40 t
    ● Payload: approx. 24,000 kg
    ● Dimensions: 13.6 x 2.45 x 3 m
    ● Pallets: 33
    Application: ideal for tall loads, automotive industry, larger volume than a standard curtainsider.

  • Reefer (Frigo)
    ● GVW: 40 t
    ● Payload: approx. 22,000 kg
    ● Dimensions: 13.3 x 2.45 x 2.6 m
    ● Pallets: 33
    Application: transport of food products, pharmaceuticals, and temperature-sensitive cargo; may also serve as a substitute for box trailers when transporting valuable goods.

  • Jumbo set (BDF or Tandem)
    ● GVW: 40 t
    ● Payload: approx. 24,000 kg
    ● Dimensions: 15.4 x 2.45 x 3 m (2 x 7.7 m)
    ● Pallets: up to 38
    Application: high-volume and oversized cargo, light industry, automotive sector.

  • Flatbed trailer
    ● GVW: 40 t
    ● Payload: approx. 24,000 kg
    ● Dimensions: 13.6 x 2.5 m
    ● Pallets: –
    Application: transport of machinery, containers, oversized cargo, steel structures.

  • Tipper (Dump truck)
    ● GVW: 40 t
    ● Payload: approx. 25,000 kg
    ● Capacity: 24–28 m³
    Application: transport of loose materials (aggregate, sand, rubble, grain, fertilizers), for construction, industrial, and agricultural sectors.

  • Silo (Tank for dry bulk goods)
    ● GVW: 40 t
    ● Payload: 25,000 kg
    ● Capacity: 30–60 m³
    Application: transport of cement, flour, granules, and other loose bulk products.

Want to know more? 📞 Contact our team – we’ll help you choose the right vehicle for your shipment.

We carry out domestic and international road transport on a daily basis, primarily within the European Union – efficiently, affordably, and with full supervision. We handle both regular routes for our clients and single, non-standard orders.

However, our experience and network of trusted carriers allow us to go beyond the EU borders. We easily organize transport to and from countries such as:

  • Switzerland, Norway, United Kingdom

  • The Balkans (e.g. Serbia, Albania)

  • and even Asian destinations such as Turkey, Georgia, or Kazakhstan

We enjoy challenges and are not afraid of special logistics tasks. If you need to organize transport to a unique destination – we’re ready.

Europe, Asia, or maybe something else? Ask us – we’ll make it happen.

Whether it’s transport from Nowa Sól, Leszno, Legnica, or Barcelona – you can count on us.

Yes – we also organize transport for non-standard shipments.
If your goods require a special approach, unusual securing methods, additional permits, or a specific logistics setup – we’re ready to assess the situation and handle the entire process for you.

If you’re looking for a transport company in Lubin, Głogów, Polkowice, Leszno, or Zielona Góra that handles non-standard cargo, you’ve come to the right place.

The best way to start is simply to call or message us – we’ll discuss:

  • whether we can organize such a transport,

  • whether special licenses or permits are needed,

  • how to best secure your goods,

  • and whether our standard carrier liability insurance (OCP) is sufficient, or if additional cargo insurance is required.

Our standard OCP policy covers a wide range of goods, and for more demanding cargo, we offer extended insurance coverage tailored to your shipment.

Got non-standard goods? Get in touch – we’ll find a legal and safe way to transport them.

No, we do not handle relocations.
Our specialization is road transport of goods – both full truckloads (FTL) and less-than-truckload shipments (LTL) – primarily for businesses and institutional clients.

If you need a relocation service, we recommend using professional moving companies that specialize in this type of transport.

It’s important to know that:

  • The OCP insurance used by transport companies typically does not cover personal belongings during a move,

  • Relocations require a different logistical approach and specialized protection of belongings.

Although transport companies and moving companies are often confused, they are two distinct specializations.

Yes, you can arrange transport as a private individual, even if you don’t run a business.

We serve not only companies but also individual customers. If you need to transport something specific — for example, a pallet of goods purchased abroad, furniture, equipment, building materials, or even a machine — we will organize it for you comprehensively and safely.

Here’s what you should know:

  • You don’t need to have a business to use our services.

  • Transport is carried out based on a transport contract, and as a private individual, you can pay for the service via bank transfer or instant transfer.

  • Before the transport, we will provide you with all the details — cost, schedule, and loading/unloading requirements.

  • Your goods will be covered by our OCP insurance, and if necessary, we can arrange additional cargo insurance.

Do you have something to transport? Write or call us — we will guide you step by step. If this is your first time arranging transport, you can find more tips in the answer to “How to arrange transport.”

We have three reliable sources that allow us to find the right truck for you—regardless of the loading location, type of cargo, or delivery deadline.

 

1. RELON Carrier Group

These are our trusted partners—carriers with whom we have signed long-term cooperation agreements.
To join this group, they must meet standards such as:

  • adequate insurance coverage under OCP,

  • active GPS monitoring in their vehicles,

  • regular verification of documents and fleet.

We most often entrust these companies with high-value and urgent shipments.

This group also handles regular contracts for our clients on fixed routes.

 

2. Our Own Carrier Database

Since the company’s inception, we have been building and expanding our own contact base of verified transport companies. Often, these are companies without access to freight exchanges.
We know their capabilities, routes, specialties, and operating regions. This allows us to quickly match a truck to a specific order—often without needing external solutions.

 

3. Transport Exchanges

We have access to all major European freight exchanges, where we can instantly post inquiries and find the most cost-effective and technically suitable options—even on short notice.

By combining these three sources, we can provide you with a truck tailored to your needs, available on time, and at the best possible rate.

Of course! If you want to be able to track your cargo, just let us know when placing your order. Not all vehicles are equipped with GPS, so it’s best to mention this requirement in advance — that way, we can assign a suitable fleet that allows real-time tracking of the route.

Additionally, if our cooperation goes beyond a one-time order, you can get access to a client portal. This is a very intuitive and convenient tool that lets you:

  • easily submit new shipments,

  • track the route progress (also for vehicles without GPS),

  • download all transport-related documents — all in one place and anytime.

This solution truly saves you time and simplifies daily cooperation.

We don’t have a strict deadline — you can request transport even “yesterday”! We love challenges and almost always manage to find a solution at the last minute. However, keep in mind that the earlier you inform us about your planned transport, the more options we can offer you — both in terms of fleet availability and better pricing.

We tailor the transport order process to the level of our cooperation and your preferences – the simpler, the better.

At the start, you can send an inquiry in any form: through the website form, by email, or by phone – whatever is most convenient for you. After you receive our offer, just reply with “I order” – and we’ll get to work.

 

As our cooperation grows and you become familiar with the rates and know that we always look for the cheapest possible solution for you (to which we add a 10% commission), the whole process can become even faster. You can send your transport request by text message, email, or, if you use our client portal, order transport with just two clicks.

In the portal, you can also:

  • Track the route 24/7,

  • Edit order details (e.g., route, times),

  • Download transport documents.

If you prefer to send us a photo of a sheet with your orders planned for the whole month – no problem. We are flexible and adapt to your needs.

 

Don’t worry if you forget some information – we’ll ask everything necessary to complete the order. After all, we’re the experts here, not you.

Yes, you can cancel the transport at any time – we don’t lock you in with any rigid terms.

However, it’s important to remember that in some cases, canceling the order may incur additional costs. This usually happens when:

  • The vehicle has already been dispatched from a distant location and is on its way to the loading site,

  • The driver has arrived at the location and is waiting for loading,

  • The order is canceled at the last moment without the possibility of finding a replacement load.

In such cases, so-called operational cancellation costs arise, which are related to:

  • The driver’s working time, during which they could have been fulfilling other paid orders,

  • Fuel consumption and mileage, especially if the vehicle was called from a long distance,

  • Lost revenue – when the cancellation happens too late, it’s often impossible to take another load as a replacement.

Before you incur any costs, we will always inform you clearly and transparently. Our goal is not to charge fees, but to ensure mutual respect and understanding of the operational realities of transport.

In the industry, a typical cancellation cost in such cases is around 30% of the freight value – this amount helps compensate part of the carrier’s losses without burdening you with the full cost of execution.

If you have any doubts or the situation is unusual, we are always open to discussion and an individual approach.

Responsibility for securing the cargo depends on the type of load and the arrangements between the parties, but it’s good to know the general rule:

👉 The sender is responsible for properly preparing the cargo for transport — meaning how it is packed, placed on the pallet, wrapped in foil, etc. The sender knows the cargo best and understands how to prepare it safely for the journey.

👉 The driver and the carrier are responsible for the correct placement and securing of the cargo inside the vehicle (i.e., the transport securing). They must ensure the cargo is stable, meets safety standards, and complies with road regulations.

In practice, this means:

  • If the cargo is poorly prepared for transport (e.g., badly wrapped, unstable, or not matching the declared dimensions), the responsibility lies with the sender.

  • If the cargo was prepared correctly but was poorly secured in the vehicle and got damaged, the responsibility lies with the carrier.

If you have any doubts, it’s always worth consulting with us — we’re happy to advise and make sure the cargo is properly secured before shipment.

Standard loading or unloading time should be up to 2 hours — this timeframe is commonly accepted in the transport industry and included in freight terms.

Of course, in practice, it can vary — the operation time may be extended for many reasons, and similarly, a vehicle may be delayed for loading or unloading due to factors beyond the driver’s control.

We consider a delay to have occurred when the waiting time exceeds 4 hours. If this delay is caused by the loading or unloading side, the carrier has the right to charge an additional fee — usually around €25–30 for each started hour of waiting.

It’s important to emphasize that these amounts are contractual and we always strive to act with mutual understanding. We fully recognize that occasional delays can happen on either side, so our goal is not to impose costs harshly, but to maintain fair and flexible cooperation.

At RELON Logistics, safety, efficiency, and compliance with regulations are our top priorities. Therefore, every situation involving loading or unloading of cargo is considered individually — according to contractual agreements and client requirements.

Standard practice:

  • Loading and unloading of cargo is carried out by warehouse staff or the client.

  • Drivers are not required to perform these tasks independently.

Possibility of self-loading/unloading:

  • A driver may participate in loading or unloading only if:

    • This has been previously agreed upon and accepted by all parties,

    • Safety requirements are met,

    • The driver has the appropriate qualifications and authorizations.

For safety and clarity of cooperation:
In every situation, we clearly define the scope of responsibilities to avoid misunderstandings and ensure the highest quality of logistics services.

Do you have questions? Contact us — we’ll be happy to clarify the details!

Yes, RELON Logistics offers comprehensive customs clearance services for both import and export shipments. Thanks to our cooperation with experienced customs agencies and our in-house expertise, we provide full support throughout the process of transporting goods across the European Union borders and beyond.

Our customs services include:

  • Preparation and submission of customs declarations,

  • Representation of clients before customs authorities,

  • Handling of simplified and special procedures (e.g., transit, customs warehousing),

  • Customs and tax advisory,

  • Verification of the accuracy of commercial and transport documents,

  • Obtaining required certificates, certificates of origin, and permits.

Why entrust us with your customs clearance?

  • You save time and avoid errors — our customs partners are well-versed in current regulations and procedures.

  • You minimize the risk of delays — professional preparation of customs documents speeds up border crossing.

  • You gain comfort and security — you can be sure that the entire process complies with applicable law.

Flexible cooperation:
We serve both clients who regularly export/import goods and companies handling one-time deliveries that require customs clearance.

If you plan to transport goods requiring customs procedures, contact us. We will answer all your questions and tailor the customs service to your needs.

At RELON Logistics, the safety of your cargo is our priority — not just in theory, but above all in practice. That’s why every shipment is covered by double insurance protection that truly works and safeguards your interests, even in the most demanding situations.

 

DOUBLE PROTECTION – YOU ARE TRULY SAFE

1. Carrier’s OCP Insurance
Every carrier we cooperate with holds valid OCP insurance (carrier’s liability insurance). We verify it before starting cooperation, checking the scope of clauses and the guaranteed sum to ensure it matches the nature and value of your cargo.

2. Our own OCP insurance with coverage up to €500,000 – just in case
At RELON Logistics, we have our own OCP policy with a guaranteed sum of up to €500,000 per single event, not cumulative as is often the case with many other companies. This means that regardless of the value of other damages, your shipment is fully protected.

Additionally, our insurance includes a range of extended clauses often omitted in standard policies, whose absence can have serious consequences.

 

WHAT SHOULD YOU BE AWARE OF IF A COMPANY LACKS THE RIGHT CLAUSES?

Working with a transport or forwarding company without an appropriately tailored policy can result in:

  • No compensation payout if damage occurs, for example, due to rerouting goods to the wrong warehouse — without the “delivery to unauthorized person” clause, the insurer is not liable.

  • Total loss of cargo without compensation in cases of fraud or manipulation at the delivery site.

  • No coverage if the driver causes an accident or damages the goods under the influence of alcohol or drugs — many cheap policies exclude such incidents from liability.

Summary: With us, there are no accidents, only procedures

With us, your cargo is genuinely protected, not just theoretically.
€500,000 per event, extended clauses, and full liability — that’s our standard, not an option. This lets you rest easy knowing that no matter the situation, your goods and interests are safe.

Want to learn more? Contact us — we’ll send the full scope of protection and answer all your questions.

FTL – Full Truck Load

A full-load transport service where the entire vehicle is used for one shipment.

 

LTL – Less Than Truck Load

A partial-load or groupage transport service (multiple shipments in one vehicle).

 

SDR – Special Drawing Rights

An international monetary unit used for claims under the CMR Convention.

 

CKZ – Certificate of Professional Competence

A mandatory certificate confirming the qualifications of the person managing transport operations (required by EU regulations). Necessary to obtain a transport license.

 

OCP – Carrier’s Civil Liability Insurance

Insurance covering the road carrier’s liability for the transported goods.

 

OCS – Freight Forwarder’s Civil Liability Insurance

Insurance covering the liability of the freight forwarder.

 

CMR – Convention relative au contrat de transport international de marchandises par route

International convention that governs the rights and obligations of carriers in international road transport. Often confused with the transport document also called the “CMR consignment note.”

 

ADR – European Agreement concerning the International Carriage of Dangerous Goods by Road

Regulation for transporting hazardous materials by road. Requires special certifications and vehicle markings.

 

TMS – Transport Management System

Software for managing and optimizing transport operations.

 

GPS / GPRS / Telematics

Technologies used for tracking vehicles and shipments in real-time.

 

ETA / ETD / ATA / ATD

  • ETA – Estimated Time of Arrival

  • ETD – Estimated Time of Departure

  • ATA – Actual Time of Arrival

  • ATD – Actual Time of Departure

TIR – Transports Internationaux Routiers

A customs transit system that allows goods to be transported across multiple borders without intermediate customs checks, based on the TIR carnet.

 

EKMT / CEMT – European Conference of Ministers of Transport

CEMT permits allow international transport between multiple European countries – essential for cross-border haulage operations.

 

ZMPD – Association of International Road Carriers in Poland

Polish organization representing international road transport companies.

In cargo transportation – both domestic and international – OCP and OCS insurance play a crucial role in protecting the interests of the client, carrier, and freight forwarder. However, not all insurance provides real security, and the difference between OCP and OCS can determine whether the client will receive compensation in case of damage.

 

OCP – carrier’s civil liability insurance

This is the most important insurance in the transport industry. It applies to companies that physically carry goods using their own vehicles and drivers.

What does good OCP cover?

  • Destruction or damage to the cargo

  • Theft (including partial theft)

  • Delays in delivery

  • Road accidents, fires, force majeure

  • Incidents caused by the driver (e.g. negligence, intoxication)

  • Misdelivery or release of goods to an unauthorized person

Why this matters:

A good OCP policy – like ours – includes extended clauses and a high coverage limit.

In our case, it’s as much as €500,000 per incident, not a yearly or aggregate limit, as is often the case in other policies.

 

OCS – freight forwarder’s civil liability insurance

This applies to companies that organize the transport but do not carry it out themselves. It covers organizational mistakes, such as:

  • Assigning the transport to an unsuitable carrier

  • Formal errors (e.g. documents, customs procedures)

  • Lack of proper insurance on the carrier’s side

  • Incorrect transport instructions

Why is OCP more important than OCS?

In theory, OCS protects the client – but in practice, especially in Poland, it’s often not enough:

🔸It doesn’t cover damage to goods if the carrier was at fault
🔸It doesn’t apply if the carrier disappears with the cargo, has no OCP, or has an invalid policy
🔸Many OCS policies include exclusions, low limits, and don’t cover real transport risks

That’s why in practice, without solid OCP coverage, the client often receives no compensation – even if they worked with a forwarding company that has OCS.

 

Why are our clients doubly protected?

  1. We only work with carriers that have valid, comprehensive OCP insurance

  2. Additionally, we hold our own OCP policy with a €500,000 limit per incident

If for any reason the carrier’s OCP doesn’t apply (e.g. missing clauses, exceeded limits, administrative errors), our policy steps in – offering broader protection than standard OCS insurance.

 

Examples of risks covered by strong OCP (but not always by OCS):

  • The driver redirected the cargo to the wrong warehouse and it was lost

  • The truck was robbed – cargo stolen

  • The driver was under the influence – many standard policies exclude this, but ours covers it

  • Goods were handed over to an unauthorized person – without a clause for this, most OCPs don’t provide coverage

In summary:

✅OCS can be a supplement – but OCP is the foundation
✅Working with a company that has its own, extended OCP is your best guarantee of protection
✅ At Relon Logistics, we secure our clients’ interests on two levels – because responsibility is not just a word, it’s a standard we live by

Cargo insurance is a specialized policy designed to protect goods during transport – regardless of who is responsible for potential damage, theft, or loss. It is one of the broadest and most secure types of insurance, especially recommended for valuable or fragile cargo.

What does cargo insurance cover?

Cargo insurance protects the owner of the goods directly – usually the sender or the recipient – against the consequences of:

  • theft (including from locked vehicles or warehouses),

  • fire, flooding, natural disasters,

  • damage caused by road accidents, collisions, or vehicle breakdowns,

  • mistakes during loading, unloading, or reloading,

  • loss or total destruction of the shipment,

  • acts of force majeure – which are usually not covered by OCP.

It provides protection regardless of whether the fault lies with the carrier, the forwarder, or no one at all – cargo insurance covers the value of the goods, not someone’s liability.

How is cargo insurance different from OCP and OCS?

Type of insurance

Who is protected?

What does it cover?

OCP (carrier)

carrier

only damages caused by their fault – up to the limit and in accordance with the CMR Convention or Civil Code

OCS (freight forwarder)

freight forwarder

organizational errors (e.g. wrong carrier, documentation issues)

CARGO

owner of the goods

full value of the goods – regardless of fault or liability

Why is it worth using cargo insurance?

  • It provides full compensation based on the cargo’s value, not limited by weight (as in OCP – approx. PLN 10/kg under CMR),

  • It protects even in force majeure situations that are not covered by other policies,

  • It ensures peace of mind, simpler claims, and faster payouts – without disputes between the carrier and the freight forwarder.

Relon Logistics – comprehensive protection for your cargo

At Relon Logistics, we understand that insurance is not just a formality, but a real tool for protecting your business. That’s why:

Because with us, you save on transport without compromising on quality.

What seems impossible becomes possible – fast, safe, and under clear terms.

 

✅ Affordable, reliable, and professional

✅ Transparent pricing – only 10% commission

✅ Top-tier OCP insurance, experience, and certifications

✅ Passion, communication, and full support

 

Relon Logistics – A partner to rely on.

Not just in name.

Get a quote for your transport and see how much you can save.